Merchant Seafarer Made Easy — Support

Need help with Merchant Seafarer Made Easy? We're here for you.

What the app does

Merchant Seafarer Made Easy is a set of study and quick-reference tools for merchant seafarers, working offline on your phone: Deck Tools (calculators for the bridge and deck), GMDSS, MARPOL, life-saving appliances, fire-fighting equipment, signals, ISPS, and SIRE 2.0 inspection prep. My Documents keeps track of your certificates and their expiry dates, with reminders. Ship Check looks up a ship's Paris MoU port state control record (inspections, detentions, ISM company) by name or IMO number; it is the only tool that needs internet. A one-time Pro unlock opens the full set.

Common questions

Restoring your Pro purchase on another phone: sign in to the same Google account in the Play Store on the new phone, install the app, open any Pro feature to reach the Pro screen and tap "Restore purchase". Your unlock is tied to your Google account, not to the device.

Backing up and restoring My Documents: your documents and photos live only on your phone. In My Documents, open the module settings (the sliders button on the top card) and tap "Export backup (ZIP)", then keep the file somewhere safe. To bring it back — on this phone or a new one — tap "Restore from backup" and choose the file. Restoring replaces what is currently on the phone. Uninstalling the app deletes your documents from the phone (Android may restore them from your own Google backup, if it is on and they are under 25 MB), so export a backup first.

Reminders are not showing up: check that notifications are allowed for the app in Android Settings → Apps → Merchant Seafarer Made Easy → Notifications, and that battery optimisation is not restricting it (Settings → Apps → Merchant Seafarer Made Easy → Battery → Unrestricted or Not optimised; the name varies by phone maker). Reminders arrive at 09:00 and only exist for documents that have an expiry date.

Ship Check says it needs internet: Ship Check is the only part of the app that goes online: it asks crewlink.me for the ship's Paris MoU record. Everything else works offline.

Found an error in the content? If you believe you've found a mistake, email us — we review every report.

Contact

For any question about the app — content, purchases, restoring your Pro unlock, or technical issues — email us at:

contact@crewlink.me

We typically reply within 2 business days.